Delivery and Refunds
Free Standard delivery 3-5 days
UK mainland postcodes only (excluding PO Box addresses)
Signature required *
Special Delivery -Guaranteed next day
Order must be placed by 12pm GMT, Monday to Thursday only. Orders placed on Friday will be delivered the following Monday.
UK mainland postcodes only (excluding PO Box addresses) Signature required*.
*If you are likely to be out at the time of delivery, please leave special instructions on the checkout page of where the courier may leave the package.
Unfortunately Eau de Parfum cannot be shipped internationally due to customs restrictions on alcohol for airfreight.
There is a limit for on shipping for fragrances of 8 units at any one time in the UK.
1. We hope that you are delighted with your order, however, because you are a consumer and have purchased your Product online, you have a legal right to cancel your Contract under the Consumer Contracts Regulations 2013 from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order) until the date which is 14 days after you receive the Products. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
2. Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised (eg by being engraved) or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
3. To cancel a Contract, you just need to let us know that you have decided to cancel. If you wish to do this please email email@example.com or you can call: +44 (0) 1258 857223 (Monday – Friday 9am – 5pm). Excluding Bank Holidays). If you are e-mailing us or writing to us please include details of your order to help us to identify it.
VINES HOUSE PARFUM LIMITED – ONLINE RETURN POLICY
We hope that you will be delighted with your order from Vines House Parfum, however, if for any reason, you are not entirely satisfied or you wish to cancel your order, you may return it for a refund within 14 days of delivery so long as it is unopened and in its original condition.
To return a product, please contact us at firstname.lastname@example.org to notify us of your intent to return the item, and confirm our approved courier details. Returns will only be accepted via this procedure as we cannot guarantee the safety of the products with anyone other than our approved couriers.
We will then issue a refund or offer an exchange once the product has been received and if it meets our conditions for resale. We cannot accept returns which have been used, altered or damaged.
If you receive a product which has been damaged during delivery or appears to be faulty please contact us within 7 days of receiving your order for their assistance with a return or exchange.
All returned goods will be examined upon receipt. We will not provide a full refund if the goods show signs of unreasonable use, we will make a determination, at our reasonable discretion, whether a product claimed to damaged or defective was delivered in that way. In such circumstances, we will notify you via telephone or e-mail that a reduced refund amount will be available, or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
Please do not destroy or throw away any product, even if you suspect it to be faulty, before you have spoken to us. Doing so may affect any refund or replacement that you may be entitled to.
REFUNDS & EXCHANGES
Refunds will be processed onto the same card used to make the original purchase.
Only products purchased through the vhparfum.com website may be returned to the company in accordance with this return policy. We reserve the right to refuse to refund or exchange any product that does not meet the above requirements.
Any website offering Vines House Parfum products at a discounted price are not Authorised Stockists which means there is no way for us to verify the product and could be tampered, fake or defective.
The only guaranteed legitimate online Vines House Parfum products are only those found on www.vhparfum.com or the official online retail website of an Authorised Stockist. With luxury products, there is always a risk of counterfeit products finding their way into the market, and therefore to ensure your purchase is genuine you must only purchase from either www.vhparfum.com or one of our Authorised Stockists.
N.B. We have no way of verifying the legitimacy of any Vines House Parfum product purchased from any Unauthorised Stockists; products purchased from Unauthorised Stockists are done so entirely at the purchasers own risk; Vines House Parfum will not accept returns, exchanges, or complaints regarding any purchases made from Unauthorised Stockists.